General Job Requirements:
Gurney's Newport offers 257 guestrooms and more event space than any other property in Newport. Gurney’s Newport Resort & Marina is a popular destination for all sorts of stylish business and social gatherings, as well as truly memorable weddings. Our expansive grounds offer 360-degree water views, providing an ideal setting for our fine restaurant overlooking Newport Harbor, lounge with wraparound deck, full-service spa, and outdoor saltwater pool.
The Front Desk Agent is to provide prompt and efficient service to our guests at the Front Desk.
- Responsible for the process of checking our guests in and out
- Posting daily charges
- Posting payments including check, cash or credit cards
- Accept maintenance fees when applicable
- Answering phones and transferring phone calls
- Providing information to the guest about the resort and the area
- Working closely with Housekeeping and Reservation department to ensure rooms are assigned and cleaned/inspected on time
- Maintain all common areas of the Front Desk in neat condition
- Attend training sessions
- Ensuring all reservations have rooms assigned and that routing is set up properly
- Adjusting folio charges when necessary
- Handling guest complaints
- May be required to perform additional departmental duties as assigned
Education Requirements:
KNOWLEDGE AND SKILLS:
- Education: Open. Must be able to communicate in English
- Experience: Previous Front Desk or service experience is a plus
- Skills and Abilities: Reading, writing and oral proficiency in the English language.
Computer literate
Strong Communication Skills
Strong Customer Service Skills
Benefits:
Competitive Rates Opportunity for Advancement Fun and beautiful work environment Employee Meals Employee Discounts (Position may qualify for additional compensation/benefits)
To Apply:
Email resume to: Jason.Rubin@GurneysResorts.com
Apply online at: https://secure3.entertimeonline.com/ta/PPC3692.careers?rnd=ALH&JobsSearch=1
By mail or in person at: 1 Goat Island Road, Newport RI 02840