General Job Requirements:
Gurney's Newport offers 257 guestrooms and more event space than any other property in Newport. Gurney’s Newport Resort & Marina is a popular destination for all sorts of stylish business and social gatherings, as well as truly memorable weddings. Our expansive grounds offer 360-degree water views, providing an ideal setting for our fine restaurant overlooking Newport Harbor, lounge with wraparound deck, full-service spa, and outdoor saltwater pool.
BASIC PURPOSE:
This position will be responsible for providing an excellent level of service maintained to our guest/member and exceed in productivity and cleanliness standards while ensuring these are maintained.
ESSENTIAL FUNCTIONS:
- Greet and interact with guests
- Provide guest with tour of Spa facilities
- Escort guest to a locker with, locker key, robe, towels and slippers
- Attendants must verify that all facilities are maintained and in working order
- Maintain cleanliness of locker rooms
- Maintain the facility in sanitary condition at all times
- Fold and restock linen
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Supply guests/members with amenities while monitoring the assignment standard and maintenance of locker, linens, treatment and Fitness Center area
- Review guest appointment/schedules as needed.
- Consistently offer professional, friendly and engaging service
- Clean areas throughout the Spa (pavilions, steam rooms, saunas, roman bath pool deck, lobby, offices, salon, message rooms, Fitness Facilities, Fitness Center, etc.) as directed
- Make sure towels, sheets and robes are delivered to the laundry and picked up for Spa and salon use in a timely manner
- Stock operational supplies as needed
- Wash, dry, fold and restock linen(towels, sheets, face covers, etc.,)
- Assist massages therapists and body therapists and all salon personnel by supplying according folded linen.
- Clean shower walls, shower floors, glass doors, and all chrome fittings in showers, mirrors, sinks and counter tops
- Empty trash in all Spa areas (replace liners) and clean restrooms
- Clean all mirrors, inside of windows, wipe and dust all surfaces
- Report necessary maintenance items
- Clean around the fitness machines, the wooded table, light switches, thermostats, and all wall mirrors.
- Clean Fitness Studio (yoga bins, light fixtures, mirrors, air vents, and stereo equipment)
- Clean and verify floors/baseboards are spotless (especially in corners)
- Clean and verify all metal shiny/free of fingerprints, smudges
- Clean and and verify sinks are shiny and free of dried water residue
- Clean and verify HVAC vents
- Verify all lights are on and working
- Vacuum (floor & carpets); sweep and mop floors
- Remove marks from walls and wax from carpets
- Dust off wall shelves, hi dust walls and ledges
- Verify and clean lockers always after use
- Provide continuous guest service in anticipation of guests' needs
- Verify Spa and Fitness Center equipment are working properly. Any repair needs are noted and reported to management
- Answering any questions, responding to requests and helping guest get acclimated to the spa
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Report any injuries, safety issues or guest incidents to a manager within a timely manner
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- To understand that work schedules change according to business demands at the discretion of management, and to adhere to assigned work schedules at all times
- Maintain a positive attitude and contribute toward a quality work environment
- Follow departmental policies, procedures and service standards
- Follow all safety and sanitation policies
- To attend all mandatory spa and hotel meetings
- To attend all mandatory spa training sessions
- Perform any other duties as assigned by Spa Management
Education Requirements:.
KNOWLEDGE AND SKILLS:
- Education: High School Diploma or equivalent recommended but not mandatory. Must be able to communicate in English
- Experience: Housekeeping experience not required, but helpful.
- Skills and Abilities: Adequate spoken and written English. Ability to multi-task. Professional, flexible and positive attitude
Benefits:
Competitive Rates Opportunity for Advancement Fun and beautiful work environment Employee Meals Employee Discounts
To Apply:
Email resume to: Jason.Rubin@GurneysResorts.com
Apply online at: https://secure3.entertimeonline.com/ta/PPC3692.careers?rnd=ALH&JobsSearch=1
By mail or in person at: 1 Goat Island Road, Newport RI 02840